FAQ

If a product is in stock your purchase will be shipped mostly within 1 - 2 day. You recognize a product that is currently not in stock by the button Send me an email as soon as it is available. You may leave your email address and as soon as the product is back in stock in our warehouse, you will be notified. It is difficult for us to say how long this can take: it can be four weeks, but it can also take longer. Do you need the product in the short term? Please contact our customer service via hello@greenwoodleather.com

We offer free shipping on all orders for Canada & USA. For more shipping information, please visit Shipping Policy.

Please email us immediately at hello@greenwoodleather.com with the subject title "CHANGE OF ADDRESS" / "CANCEL MY ORDER"

Please provide your order number and new address details. We will do our best to make amendments before your order is dispatched. Please note if your email is not titled correctly we cannot guarantee that your request will be caught before dispatch.

You can pick up your order at our warehouse in Mississauga (Ontario). In that case, it is important that you first contact our customer service. This can be done by email (hello@greenwoodleather.com).

Please allow 1-3 business days for order preparation.

We are pleased to offer EXPRESS shipping within Canada and USA. International orders may take longer to ship depending on their Location.

You can expect a notification with a tracking link as soon as the order leaves our warehouse.

Estimated shipping times:

Canada: 2 - 5 Business days

USA: 5 - 7 Business days

RETURNS

In order to return an item, you must complete the return process within 30 days from delivery (this window is extended around holidays). You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

To be eligible for a return, your item must be unused and in new condition.

Returned merchandise can be refunded to the original form of payment, or a digital gift card can be issued. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, is damaged or missing parts for reasons not due to our error.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.

Please allow up to 5 business days for your return to be processed.

EXCHANGES (if applicable)

We do allow exchanges for unused, non-personalized items. You must contact us within 15 days of delivery and we will provide instructions on how to proceed with an exchange. Send us an email at hello@greenwoodleather.com and please include your order number.

First of all, we're super sorry about that! Please email hello@greenwoodleather.com with your order details and an image of the fault and your order number we'll take care of it for you right away. 

Once we have received your returned goods, we will send you an e-mail. Processing a return takes between 3 to 5 business days. The refund will follow within 5 working days.

As a handmade leather goods company, we receive a lot of queries about custom work. Unfortunately, we aren't able to offer bespoke craftsmanship to our customers. Even small changes to designs significantly disrupt the flow of production, which is why we aren't able to accommodate those requests. Thank you so much for understanding!

It is of course possible that your leather bag will be in the rain. In general, leather resists water fairly well, but we do not guarantee that our bags are 100% waterproof. A short shower should absolutely not be a problem (provided that all zippers are closed properly). When the bag is exposed to moisture for a long time, it may seep into the inside of the bag. Again, we are talking about long-term exposure here.

If you properly maintain your bag with leather wax, you will most likely be able to avoid these problems.

We recommend treating the leather of your bag 4 times per year with neutral leather wax. The leather wax will keep the leather hydrated and healthy. Your bag will look like new for a longtime.

The leather used for our products mostly comes from Australia, Argentina, Brazil, and India. Our main factory is located in India. We have a wonderful working relationship with our manufacturer. Our values align and we share a common goal to produce the best quality bags for fair prices. This factory is built in a green environment where there are good living conditions for the employees.

Our aim is to offer you well thought-out, well-made products at a fair price, all year round.